Listen to real experiences
Residents and others who use a service can share their experiences. Published reviews are free for everyone to read.
FOR PEOPLE USING SUPPORTED & SOCIAL HOUSING
Good housing.
People first.
A clearer view of supported and social housing through real experiences, checked evidence and a score you can understand.
Explore our standard and noticeboard demonstration. Provider profiles are fictional; live membership and submissions are coming soon.
Safe homes. Everyday support. Your voice heard.
WHY HOUSINGASSURED EXISTS
Real experiences.
Clear scores.
Better housing.
Supported housing runs 24 hours a day. Missed support, unresolved repairs and unanswered complaints can affect people at any time. People need a clearer picture of what is happening day to day.
HousingAssured is being built from first-hand experience of supported housing and the frustration of trying to get concerns addressed. We want to make poor practice harder to hide and good service easier to recognise.
Formal investigations can take time. Our aim is to make everyday experiences and checked findings easier to see while those processes take place.
Show what the checks found
See an overall assessment score, the reasons behind it and when it was reviewed. People’s review ratings are shown separately.
Help providers put things right
Clear actions, follow-up checks and practical member resources help providers improve the service people receive.
Opinions and checked findings are labelled separately. A concern alone does not prove failure. Providers can respond and challenge decisions. Scores reflect the evidence reviewed at the date shown, rather than a guarantee of future service.
THE PROVIDER DIRECTORY
Know who is there to help.
Illustrative profiles show how scores and certification status will appear.
OL
ActiveOakfield Living
Manchester, England
Example coverage: M1 · M2 · M3
Supported housingCC
ActiveCedar Community Homes
Cardiff, Wales
Example coverage: CF10 · CF11 · CF24
Social housingNP
SuspendedNorthline Property
Edinburgh, Scotland
Example coverage: EH1 · EH2 · EH3
Property managementWHAT MATTERS DAY TO DAY
Safe homes.
Support that shows up.
Our checks start with people’s everyday experience: clear staff contacts, support when it is promised, repairs followed through and complaints taken seriously. Providers need to show that their staff setup and daily management work in practice.
01
Know who to contact
See who handles support, repairs, daily management and complaints, including who provides cover.
02
See promises kept
Check that support happens, homes are looked after and people receive clear updates.
03
Get problems followed up
Listen to residents, give actions a named owner and check that improvements happen.
UNDERSTAND THE TRUST BEHIND THE CHECKS
Clear information. Open to everyone.
Our governance and independence
Who is accountable, how conflicts are handled and how decisions can be challenged.
Resource centre
Grouped guidance for residents, families, referrers and providers.
Methods, scores and review dates
Read what we check, how often and why a provider receives its score. No membership needed.
Included with paid membershipPractical help to improve
Audit templates, improvement-plan examples, governance checklists and short briefings to help turn findings into better everyday services.
QR pilot ready · Physical rollout coming soon
Digital property noticeboard
Staff update the record in My account → My properties. Its linked noticeboard reads the saved website record, so the same QR code displays approved changes without replacing the plaque.
Scan and read the brief immediately — no inspector code, membership or provider login. Sensitive locations receive a restricted, generic brief. Paper QR printing is available for the pilot.
Digital service included. Hardware is optional.
Watch the 40-second noticeboard demonstrationProperty records and paper QR trial in My accountA member may print a paper QR instead of buying a plaque. A separately purchased plaque is theirs to keep after cancellation; the linked brief becomes unavailable when membership entitlement ends.
A branded QR plaque supplied and posted by HousingAssured must be purchased separately. A powered wall screen or tablet is a further extra-cost option. Planned one-off prices: £49.99 per QR plaque or £399.99 per tablet kit. HousingAssured is not currently VAT registered and no VAT is charged. Orders are coming soon; final specifications and delivery totals will be confirmed before ordering opens.
Support matched to the person.
Approved, paying members can match referrals to appropriate providers and track decisions, reasons and next steps.
Show how you look after people.
Help residents and referrers understand your staff responsibilities, everyday service and response when something goes wrong.