Listen to real experiences
Residents and others who use a service can share their experiences. Published reviews are free for everyone to read.
TRUST YOU CAN UNDERSTAND
Our governance and independence
People using supported and social housing should be able to see who makes decisions, how evidence is checked and how a decision can be challenged.
Guidance updated · Public preview and planned operating arrangements
What is confirmed, and what is still a proposal?
The website demonstrates a proposed scheme. No real provider is certified. The operator is HOUSING ASSURED LIMITED, trading as HousingAssured. The founder currently runs the company alone and is also a director of Promoveo. Specialist recruitment and separate unconflicted review arrangements must be put in place before live case handling. Individual staff names remain private. Describing these procedures does not mean an independent panel has already been appointed.
WHY HOUSINGASSURED EXISTS
Real experiences.
Clear scores.
Better housing.
Supported housing runs 24 hours a day. Missed support, unresolved repairs and unanswered complaints can affect people at any time. People need a clearer picture of what is happening day to day.
HousingAssured is being built from first-hand experience of supported housing and the frustration of trying to get concerns addressed. We want to make poor practice harder to hide and good service easier to recognise.
Formal investigations can take time. Our aim is to make everyday experiences and checked findings easier to see while those processes take place.
Show what the checks found
See an overall assessment score, the reasons behind it and when it was reviewed. People’s review ratings are shown separately.
Help providers put things right
Clear actions, follow-up checks and practical member resources help providers improve the service people receive.
Opinions and checked findings are labelled separately. A concern alone does not prove failure. Providers can respond and challenge decisions. Scores reflect the evidence reviewed at the date shown, rather than a guarantee of future service.
Clearer information while formal processes take place
Regulators have important jobs and legal powers. They work within set responsibilities and processes. That is different from giving people a daily picture of support, repairs and complaints.
For example, the CIC Regulator checks whether concerns fall within its role and whether a formal investigation is justified. In England and Wales, the Charity Commission says it does not normally take forward complaints about poor service. These bodies are not general day-to-day housing complaint services.
HousingAssured aims to add a practical layer of information alongside those routes: people’s experiences, checked findings, clear reasons for scores and follow-up on improvements. Our assessment scores and people’s review ratings remain separate. We want people to have useful information while formal investigations take place.
HousingAssured has no statutory enforcement powers. People should continue using the right complaints and regulatory routes. Urgent safety and safeguarding concerns must go straight to the appropriate services. Platform response hours and targets will be published before launch; this public preview is not monitored for live incidents.
Official guidance checked 15 October 2026: CIC Regulator complaints process and Charity Commission guidance for England and Wales. Other routes apply in Scotland and Northern Ireland and depend on the issue.
Who is accountable for the scheme?
Our focus is practical responsibility: someone owns each review, decision and follow-up. Provider assessments examine clear staff roles, sufficient daily management and complaints ownership. Board size and composition are not scoring criteria.
| Role | Responsibility |
|---|---|
| Scheme operator | Own the service, published requirements, privacy arrangements and the handling of concerns about HousingAssured itself. |
| Assessment reviewer | Check service evidence, record scope and dates, explain each mark and follow up improvement actions. |
| Decision maker | Consider the evidence and provider response, record reasons and make a proportionate approval or restriction decision. |
| Separate appeal reviewer | Review challenges without involvement in the original decision, after checking conflicts of interest. |
Operator and contact details · completion status
- Legal company name
- HOUSING ASSURED LIMITED
- Trading name
- HousingAssured
- Company or registration number
- 17526556
- Registered office
- Ashton Old Baths, Stamford Street West, Ashton Under Lyne, United Kingdom, OL6 7FW
- Place of registration
- England and Wales
- General and membership contact
- info@housingassured.co.uk - subject: Membership
- Cancellation contact
- info@housingassured.co.uk - subject: Cancellation
- Complaints contact
- info@housingassured.co.uk - subject: Complaint
- Appeals contact
- info@housingassured.co.uk - subject: Appeal
- Privacy contact
- info@housingassured.co.uk - subject: Privacy
- Responsible handlers
- All membership, cancellation, complaints, privacy, assessment and appeal enquiries go to info@housingassured.co.uk and are allocated internally. Individual staff names and completed declarations are private. Appeals must be handled by someone unconnected with the original decision and without a relevant conflict.
- VAT status
- Not currently VAT registered. No VAT is charged. Confirmed by the operator on 18 October 2026; future registration is planned, with no registration date or number yet confirmed.
These are the same company details and outstanding completion fields shown in the draft membership pack (2026-10-18-draft-1). The email info@housingassured.co.uk is published for enquiries. All enquiries use that shared address and are routed internally. Staff names and signed declarations are private; roles, case ownership and cover must be assigned before live handling. See our contact page for subjects and role responsibilities.
Our current team and the Promoveo connection
HousingAssured is currently run by its founder, who is also a director of Promoveo. The founder states that HousingAssured and Promoveo do not handle cases jointly. A shared director remains a relevant connection, so it must be declared and managed for each case.
The founder must step aside from Promoveo matters, complaints about their own conduct and other relevant conflicts. A suitably competent, unconflicted external reviewer must be appointed before such a case proceeds. Appeals must be separate from the original decision. If suitable independence cannot be arranged, the case cannot be decided or a seal awarded through that reviewer.
We plan to recruit trained professionals with supported-housing or property expertise. They may have jobs or board roles elsewhere, subject to disclosure, conflict checks and privacy commitments. Recruitment is planned; an independent panel is not yet appointed.
Read the conflict and confidentiality templateHow independent decisions will be protected
Conflicts are declared
Owners, reviewers and decision makers must disclose connections to the provider, competitors and other relevant interests before taking part. A conflicted person must step aside; the replacement and conflict check are recorded. Any ownership, employment, referral or commercial relationship involving Promoveo Housing or another provider must be declared. The founder’s Promoveo directorship is disclosed above. Additional relevant relationships must also be declared. No connected organisation should be assessed until a suitable unconflicted reviewer is available.
Payment and decisions are separate
Membership pays for access and the assessment process. It does not buy a score, a favourable review, approval or reinstatement. Billing status cannot override a standards or safety finding.
Evidence and reasons are recorded
Reviewers check what people experience in practice, including support, repairs and complaints. They record source references, gaps, the provider’s response and reasons for the decision. An allegation alone does not establish failure.
Reviews can be challenged
A separate reviewer considers an appeal, checks conflicts and records a dated outcome. Confirmed improvement needs evidence; returning to membership does not erase valid reviews or earlier findings.
Concerns, complaints and appeals
Read the proposed response targets and appeal criteria. The final operator must provide a route for complaints about HousingAssured, including a separate handler where the complaint concerns the original reviewer. Email info@housingassured.co.uk with subject Complaint or Appeal; see the contact routes. Individual names are not published. A separate unconflicted appeal reviewer must be allocated internally before an appeal proceeds.
Public concern submissions are closed; administrator trials use fictional examples only and is not a monitored live service. Urgent safeguarding and safety matters must reach the appropriate services directly.
Trust information stays readable without membership
Assessment methods, review schedules, scoring rules, provider score explanations and reviews, and these independence arrangements are open guidance. Provider profiles identify assessment scope and review dates; all current provider profiles are illustrative.
Referrals, own-property tools and recurring audit submissions belong within authorised paid accounts. Initial application evidence is handled separately during assessment. Confidential audit figures, resident information and source records are not public trust content.
Our reviews focus on residents’ everyday experiences. They do not prepare routine reports for regulators or HMRC. HousingAssured has no regulator endorsement or UKAS accreditation.
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