CONTACT HOUSINGASSURED
The right route for your enquiry
Email info@housingassured.co.uk. All enquiries are allocated internally to the appropriate team member. Individual staff names are not published. Choose a subject below so your enquiry can reach the right responsibility. You do not need paid membership to contact us, complain or exercise privacy rights.
| Enquiry | Email subject | Responsible role |
|---|---|---|
| General and membership enquiries | Membership | Membership administration |
| Cancellation and billing | Cancellation | Cancellation and billing handler |
| Complaints about HousingAssured | Complaint | Complaints handler, separate from the person complained about |
| Assessment appeals | Appeal | Separate reviewer with no original involvement or relevant conflict |
| Privacy, rights and data complaints | Privacy | Responsible privacy handler |
| Review challenges and provider responses | Review challenge | Review moderation team, with separate reconsideration where appropriate |
Blank conflict and confidentiality declarations are publicly readable in our governance resources; completed signed declarations and individual staff details remain private.
These links open your email application; they do not send a message automatically. Include a brief description, reference and the outcome you seek. Ask for a secure route before sharing sensitive evidence or referral packs.
Company and postal contact
HOUSING ASSURED LIMITED, trading as HousingAssured. Company number 17526556, registered in England and Wales.
Ashton Old Baths, Stamford Street West, Ashton Under Lyne, United Kingdom, OL6 7FWAddress postal correspondence to the relevant role above at this registered office.
Privacy complaints
Email with subject Privacy complaint or write to the Privacy contact at our registered office. We will acknowledge a privacy complaint within 30 days, investigate appropriately without undue delay and communicate progress and the outcome. A concern about the handler must go to someone else. You can also complain to the ICO.
Read the privacy notice and complaints procedure. A complaint acknowledgement does not extend the separate legal deadline for a rights request.
The operator has provided this contact email. The founder currently runs HousingAssured; recruitment of specialist professionals is planned. Internal case allocation and cover, separate unconflicted appeal appointments, service hours and scheme response targets must be in place before live case handling. No email delivery test has been represented as complete. Public application, review and concern submissions are closed. Administrator trials use fictional examples and are not a live incident service.
Urgent safeguarding and safety matters must also reach the appropriate statutory services. If someone is in immediate danger, call 999.